Privacy Policy
PEI Denture Solutions
Effective Date: April 10, 2026
PEI Denture Solutions (“we”, “our”, or “us”) is committed to protecting your privacy and personal information in accordance with applicable laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Health Information Act (Prince Edward Island), where applicable.
We may collect:
Name
Phone number
Email address
Information submitted through forms, chat, or phone calls
We may collect:
IP address
Browser and device information
Website usage data
We may use automated systems, including AI-powered chat and voice technology, to assist with:
Answering inquiries
Collecting information
Routing calls and messages
Call Recording & Transcription:
Phone calls and AI interactions may be recorded or transcribed for:
Quality assurance
Training
Accurate follow-up
By providing your phone number, you consent to receive text messages from PEI Denture Solutions related to:
Appointment requests
Follow-ups
Service-related communication
Message frequency varies
Message and data rates may apply
You can opt out anytime by replying STOP
For help, reply HELP
We do not send promotional or marketing messages without explicit consent.
We use your information to:
Respond to inquiries
Schedule appointments
Provide services
Improve operations and communication
We do not sell or rent your personal information.
We may share your information in the following situations:
With your consent:
We may share relevant information, such as dental records, denture information, or x-rays, with other healthcare providers (including dentists or specialists) to coordinate your care. This is done only with your knowledge and consent.
With service providers:
We may share information with trusted third-party providers (such as scheduling, communication, or CRM platforms) who assist in operating our business. These providers are required to protect your information.
When required by law:
We may disclose information if required to do so by law or legal process.
We use cookies and tracking tools to improve website performance and user experience.
We retain information only as long as necessary to:
Provide services
Meet legal and regulatory obligations
We take reasonable steps to protect your personal information from unauthorized access or misuse.
You may request:
Access to your personal data
Corrections
Deletion (where legally permitted)
We may use third-party tools (e.g., website hosting, analytics, communication platforms). These providers are required to protect your information.
We may update this policy. Updates will be posted with a revised effective date.
PEI Denture Solutions
224 Queen Street, Charlottetown, PE C1A 4B6
Phone: (902) 892-3253